WATCH NOW: You'll receive an email with; a link to watch the webinar, and a link to open the webinar presentation, on whatever device you choose (Desktop, Tablet or Smartphone), whenever you want to watch/read it.
DURATION: 1 Hour
Customer experience analytics is rapidly evolving past a single view to encompass the entirety of the customers' engagement with a company including social media, online communities, surveys, support databases, review sites and more.
Gartner Group reports that 89% of companies expect to be competing primarily on customer experience by now. A ‘voice of the customer’ program is a key asset for such customer-centric organizations building out their customer experience management initiatives.
Join us to hear how you can develop a customer experience analytics or ‘voice of the customer’ program, using a single platform for processing and analyzing customer feedback, expectations, preferences and aversions across a myriad of sources. In this webinar:
- Learn how you can fully leverage NetBase to deliver insights on the entire customer experience.
- See the platform in action, extending social media data sources to include online communities, reviews and rating sites, internal systems and digital media.
- Understand how a voice of the customer initiative improves your customer care programs, operational efficiency, and ultimately your enterprise’s financial success.
COO, EVP Products, Engineering and Operations
Global Head of Product Marketing