WHEN: Watch Now
DURATION: 30 Min
Learn how wireless enterprise T-Mobile has dialed into customer needs and as a result, modified support processes based on insights gained from using NetBase solutions.
Watch the webinar and learn from T-Mobile's Social Customer Support Sr. Manager Michelle Mattson:
- What challenges prompted the search for an optimum social analytics solution
- How NetBase has improved customer engagement, support and internal processes
- Results and short/long term goals for social engagement
Social Customer Support Sr. Manager, T-Mobile