T-Mobile Connects with Customers in Social

WHEN: Watch Now

DURATION: 30 Min

Learn how wireless enterprise T-Mobile has dialed into customer needs and as a result, modified support processes based on insights gained from using NetBase solutions.

Watch the webinar and learn from T-Mobile's Social Customer Support Sr. Manager Michelle Mattson:

  • What challenges prompted the search for an optimum social analytics solution
  • How NetBase has improved customer engagement, support and internal processes
  • Results and short/long term goals for social engagement

Michelle Mattson
Social Customer Support Sr. Manager, T-Mobile