DOWNLOAD NOW: You'll receive an email with a link to open and read the report on whatever device you choose (Desktop, Tablet or Smartphone), whenever you want to read it.
With an estimated 67% of consumers now turning to Twitter and Facebook for customer service, major brands aren’t just adopting social care, they’re making it a major priority.
Social analytics identify issues affecting customer satisfaction across thousands of users in real-time, allowing customer care teams to get out in front of issues before they overwhelm an organization’s support channels.
With a comprehensive social analytics strategy, customer care organizations can improve responsiveness, lower costs, and deliver service “above and beyond” your customers’ wildest expectations.
Download The Importance of Social Analytics for Customer Care executive guide highlighting the importance of social media analytics to Customer Care in order to:
- Listen beyond your social channels
- Improve response time
- Prioritize issues with the biggest impact
- Build stronger relationships
- Develop a single voice of your customer