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In the past, hospitality and restaurant brands have made smart use of tools like surveys, focus groups, courtesy calls, and rapid response to customer complaints via phone, email, and eventually, social media. While dealing with clients post-experience is important, the new reality is that competitive brands focus on the customer experience from the start of the customer journey. And the rich data and insights provided through customer experience analytics gives them what they need to do so.

In this comprehensive report, understand why Customer Experience (CX) Analytics are vital to brand success, particularly in the hospitality and restaurant industries. Learn 25 secrets for how to apply CX Analytics to customer service, branding, crisis management, competitive analysis and overall customer experience.